The Customer Isn't Always Right
A hotel stay should be smooth and enjoyable, but some guest habits make things harder for everyone. The way you treat staff and the space around you can turn a visit into a pleasant experience or a disastrous one. Some actions leave hotel workers smiling, while others have them counting the minutes until check-out. Let’s start with the things that make their jobs more difficult.
1. Leaving Rooms Excessively Messy
Imagine checking into a hotel after a long journey, only to find that housekeeping is running behind because the previous guest left the room in complete disarray. While it's their job to tidy up, excessive messes make it harder to maintain efficiency.
2. Making Unreasonable Demands
Hotel workers strive to accommodate guests, though some requests fall outside their ability to provide. Asking for services the hotel doesn’t offer, such as a full-course meal at odd hours, disrupts efficiency. Simple requests, like extra pillows or towels, are always easier to manage.
3. Hogging The Breakfast Buffet
Buffet breakfast is a perk many guests enjoy, but some take it to the extreme. Hoarding plates of food, filling containers to-go when it's not allowed, or piling up more than they can eat leaves less for others. Staff have to deal with waste, complaints, and the awkward task of reminding guests to be considerate.
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4. Being Rude To Staff
Nobody likes a guest who treats hotel staff like personal servants. When you snap your fingers or lash out over minor inconveniences, it makes the experience unpleasant for everyone. Hospitality workers juggle countless tasks, and kindness goes a long way. A simple "please" or "thank you" costs nothing.
5. Taking Items Without Permission
Some guests take more than memories when they check out, and hotels notice. Missing towels, robes, and even electronics add up to thousands in losses each year. Some bold guests have even taken artwork off the walls. If you like an amenity, it’s always best to ask instead of assuming it’s a freebie.
6. Not Tipping Housekeeping
Housekeeping is the behind-the-scenes magic that keeps your hotel room fresh and tidy. A $2–$5 tip on the nightstand is the classic thank-you in the US. However, tipping isn’t expected in some places like Japan or much of Europe, as service charges often cover it.
7. Leaving Pets Unattended
Picture this: you step out for dinner, thinking your pup will nap peacefully, but instead, they start a one-dog concert, howling through the walls. Unsupervised pets cause noise complaints or trigger fines from the hotel. Some places even have strict pet policies that could cut your stay short.
8. Smoking In Non-Smoking Areas
Lighting up in a non-smoking room might initially seem harmless, but it's a different story once the smell clings to the curtains, carpets, and furniture. Hotels can't just crack a window, and deep cleaning will cost you $200-$500 in the US. Plus, no guest wants to inhale stale smoke upon arrival.
9. Sneaking In Extra Guests
Are you planning on cramming a small army into your hotel room? Think again! Overloading a space strains hotel resources and even violates fire codes. Also, more people mean a higher chance of getting caught. Instead of playing hide-and-seek with staff, register everyone at check-in.
10. Misusing Emergency Exits
Although emergency exits are shortcuts, using them without cause creates more trouble than convenience. Triggering alarms confuses staff and can send guests into an unnecessary panic. These doors exist for real emergencies—so unless there's a crisis, stick to the regular exits and avoid the chaos.
While some guest habits make hotel workers' jobs more challenging, others leave a lasting positive impression. Now, let's explore the things hotel staff truly love from guests.
1. Expressing Gratitude
Hotel staff work hard to make your stay seamless, yet they're often treated like part of the décor. Housekeepers keep things spotless, and front desk agents save the day—usually without a thank you. A simple "appreciate it!" or a friendly nod is a small gesture that makes their job more rewarding.
2. Following Check-In And Check-Out Times
Have you ever wondered why you usually have to check in and out at certain times? It's not just a random rule; housekeeping runs on a tight schedule to prepare rooms for the next guests. When one person overstays, check-ins are pushed back. So, if you need extra time, just ask in advance.
3. Providing Constructive Feedback
Hotels aren't mind readers; they rely on guest feedback to improve. Instead of starting a rant online, share your thoughts directly with staff. This allows them to fix issues on the spot and helps future guests have a better experience. Could the breakfast use more variety? Let them know.
4. Leaving Positive Reviews
Who doesn't love a good positive review? A glowing recommendation can make a big difference to a hotel’s reputation. Why not share if you had a great stay? Posting on platforms like Google or TripAdvisor helps future travelers while giving hardworking staff the recognition they deserve.
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5. Respecting Quiet Hours
Before you watch that action movie on full blast, remember you're not the only one trying to enjoy their night. Hotels enforce quiet hours for a reason, yet noise complaints remain among the top guest frustrations. That late-night chatter can, therefore, easily disrupt someone's much-needed rest.
6. Using Amenities Responsibly
Cannonballing into the pool or treating the gym like a jungle gym might seem fun—until something breaks or gets covered in "Out of Order" signs. Treat amenities like your own, follow the posted rules, and help keep the fun going for the next guest.
7. Communicating Special Requests In Advance
Do you need a room that won't trigger your allergies? Don't wait until check-in to drop the request like a twist in a mystery novel. Giving the hotel a heads-up means they can prepare instead of scrambling at the last minute. The earlier you ask, the better they can accommodate.
8. Guests Who Keep Hallways Clear
Suitcases blocking pathways, kids treating hallways like playgrounds, and loud conversations outside guest rooms make things harder for both staff and guests. Workers appreciate when guests keep luggage out of the way, avoid leaving shoes or trays in the hall, and respect shared spaces to keep the hotel running smoothly.
9. Being Patient During Busy Hours
Check-in lines, breakfast rushes, and peak service times can overwhelm hotel staff. Guests who remain patient and understanding when things get hectic make a difference. A friendly attitude instead of frustration helps employees provide better service, even when juggling multiple requests.
10. Providing Accurate Information During Booking
You might think check-in starts when you reach the front desk, but it begins when you book your stay. Entering the wrong dates can lead to delays or even the dreaded "we don't have your reservation" if rooms are fully booked. Hotels can often fix minor mix-ups, but accuracy up front keeps things smooth.
